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Software AG

CNET Content Solutions

CNET Content Solutions is the global leader in the exchange of product information, rich content and ecommerce solutions that powers ecommerce sites from SMB to Enterprise.

CNET Content Solutions has been a Planio customer for several years. Planio helps the team successfully complete international projects spanning the globe from the USA to Russia. CNET Content Solutions is a one-stop content solution provider, offering a strategic portfolio of products for Retailers, Distributors, Resellers, Manufacturers, and Marketplaces that helps power global online commerce. For example, many retailers use their product “DataSource” for standardized technology product data.

Managing Custom Software Projects Across the World

CNET Content Solutions works with customers creating projects that meet their specific needs. Therefore, the consulting engineering team needed to plan, develop and deploy custom solutions.

It was important to include the customers and external contractors in the process. The coordination required a project management solution to manage and track the projects in progress.

Planio Scaled with the Division’s Growth

The team at CNET wanted to use open-source Redmine rather than a proprietary tool. Initially, CNET was using Redmine on a self-hosted server. However, they quickly found that they were spending engineering resources on Redmine instead of their own projects.

Luis and his colleagues quickly realized that it would be more efficient to outsource their Redmine, so they could focus on their core domain. So, they chose Planio.

Because they were testing a prototype project, they started on the Silver plan. Quickly, however, the number of projects and employees grew. Consequently, they moved up to Gold and then Platinum as their requirements grew. Finally, once they started needing customizations, they decided to go for the Enterprise plan.

The Core Workflow Tool

The team now uses Planio as their main workflow tool. They constantly have Planio open during the day to update issues on the latest progress, create documentation and make sure work is moving smoothly. Managers can understand the progress towards goals and make sure the team has what they need to finish projects on time.

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