Privacy Policy

Planio is very concerned with protecting the user’s privacy. Reasonable measures are undertaken to prevent unauthorized access to any personal information.

Basic principles

Planio uses personal data provided by the user such as name, address, phone number, fax number, credit card and bank account details, or e-mail address only when neccessary to ensure the operation of Planio.

Personal data from users will not be made available to third parties by Planio as long as the user did not authorize it or legal requirements apply.

Planio users have the ability to share data and content with other users via Planio. They also have the ability to make data and content public on the general Web. All data and content which a user uploads or stores within a Planio instance will not be shared by Planio with any third party unless directed by the respective user. However, Planio can not be held responsible if a breach in confidentiality is caused by misconfiguration from the customer or a user to which permissions have been granted by a customer or user.

Log files and cookies

Each time the user accesses the Planio website, data will the saved in a log file on the servers of Planio. This data may contain a timestamp of the access, information about the browser used (user-agent), the Internet address, from which the requested page has been called (referrer), et al. Planio reserves the right to use this data in an anonymized form and without any correlation to the user for statistical purposes.

After logging in to the Planio website with user name and password, so-called cookies are used to identify the user during the course of his session. A cookie will be stored on the user’s computer during the visit of the Planio website and automatically deleted upon the termination of his visit.

Websites of third parties

The Planio website contains links to external websites of third parties. Planio is not responsible for the privacy policies or the content of these websites. We ask our users to carefully review the privacy policies of our cooperation partners, too.

External services

This website uses the following analytics, website chat, and online help services:

  • Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; Google Analytics privacy information
  • Userlike, a website chat service provided by Userlike UG (limited liability), Aachener Straße 55, 50674 Köln, Germany; Userlike privacy policy

These services use ‘cookies’, which are text files placed on your computer, to help Planio analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the respective service providers on servers in the United States. The service providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage, such as displaying targeted advertisements or providing a chat window that you can use to communicate with the Planio support team. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You can learn about the privacy policies and configuration options for protecting your privacy via the abovementioned links.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by the service providers in the manner and for the purposes set out above.

Amendments to this policy

Planio may change this privacy policy with respect to applicable law from time to time. Changes will be posted on this site.