Not every project goes as planned. And while it’s great to celebrate your wins, the best teams (and project managers!) know it’s just as important to dig into your failures and capture lessons learned. Unfortunately, when a project fails, the...
What’s the difference between a project manager and a project leader? If you’ve ever gone hunting for a definitive answer to this question, you probably ended up disappointed. Depending on your company’s size, policies, and management, these...
“You know what would be cool?” Every project manager has heard these words and felt a chill run down their spine. With just a few words, a simple, easy-to-execute project plan can be suddenly transformed into the project management equivalent...
What makes a truly great project manager? Is it being organized? Driven and motivated? A great communicator? All of the above and more. There’s no single project management skill that’s more important than the others because, at its core, project...
Feedback rules everything around us. Whether it’s talking to your customers about what features they want or getting feedback from your boss on a website redesign, we all benefit when we step out of our own heads and hear what others think. But...
We’ve all been in one of those meetings, brainstorming sessions, or calls that end up sounding like you’re listening to a broken record. “What do you think we should do?” “I don’t know. What do you think we should do?” “I’m not sure. What do...
There are lots of things in life that are better with a little spontaneity—relationships, weekend plans, tattoos. But software development isn’t one of them. Instead, as Benjamin Franklin so famously put it: “If you fail to plan, you are planning...
What is a knowledge base? And why do you need one? Here’s the truth: Your customers want to help themselves Self-Service Best Practices: 7 Steps to Create a Useful Knowledge Base For Your Customers 1. Start with a plan 2. Choose who your...
There are few things that impact your productivity, creativity, happiness, and career trajectory like building solid routines and habits. According to studies, up to 40% of our daily actions are powered by habits. Meaning your subconscious mind...
No matter how amazing your software or product is, someone’s going to have problems with it. That’s undeniable. And whether they’ve found a bug, need help getting their account set up, or messed something up themselves doesn’t really matter. What...