Planio Blog: Entrepreneurship

What is a knowledge base

7 Steps to Create a Useful Knowledge Base

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Jory MacKay
August 13, 2019

What is a knowledge base? And why do you need one? Here’s the truth: Your customers want to help themselves Self-Service Best Practices: 7 Steps to Create a Useful Knowledge Base For Your Customers 1. Start with a plan 2. Choose who your...