What is a knowledge base? And why do you need one? Here’s the truth: Your customers want to help themselves Self-Service Best Practices: 7 Steps to Create a Useful Knowledge Base For Your Customers 1. Start with a plan 2. Choose who your...
No matter how amazing your software or product is, someone’s going to have problems with it. That’s undeniable. And whether they’ve found a bug, need help getting their account set up, or messed something up themselves doesn’t really matter. What...
It’s probably safe to say that every company wants to grow. Yet while growth can come from wildly different sources, they all share one quality: Without a solid strategy, you’re going to spend a lot of time spinning your wheels and not getting...
What happens when a new user signs up for your product? If you’re like most companies, you might send out a few half-hearted emails or give a quick ‘tip tour’ the first time they log in. But other than that, you think the tool speaks for itself...
Now more than ever, it’s clear that the defining driver of the online economy is personal data. Giants like Facebook and Google have built billion-dollar businesses on knowing what you want to see and giving advertisers access to that information...
You’ve got a great product. You’ve beat the odds, listened to your users, planned a killer product launch, and have thousands of potential customers clamoring to get their hands on your latest thing. Then all of a sudden, Jeff from sales stands...
Cloud apps are indispensable tools today, as they allow you to take your work everywhere there’s an internet connection and to free up space on your computer’s hard drives. When teams are working on the same project (or ones that influence each...
If you want to build a successful business, you need to be laser focused on a single goal, right? Sure, conventional wisdom says we can’t multi-task and need to stay away from shiny object syndrome. But startups are far from conventional. If you...
As Planio becomes a more and more mature business with now over 1,500 customers in almost all countries on this planet, we will be gradually moving off our .io domain and towards planio.com. In the future, we will introduce country-specific domains...
According to a study by Bentley University, 66% of people aged 18-34 want to start their own businesses, but as of 2013, only 3.6% of businesses in the US are owned by people under age 30. This is partly because of fear (20% of new businesses fail...