Wireless relationships 1

Wireless Relationships

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
December 15, 2012

by Oliver Widder at Geek&Poke Did you enjoy today's comic? If so, let us know via a Like/Tweet!

Using planio help desk part 4 1

Using Planio Help Desk (Part 4)

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
December 06, 2012

Update: We’ve created a new video and text tutorial on the Help Desk app that you can see by clicking here. In our final installment of the Using the Help Desk series, we'll talk about how to use your own custom e-mail address in the Help Desk and also...

Meet the team software operations engineer 1

Meet the Team: Software & Operations Engineer Holger Just

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
November 28, 2012

Holger Just, in addition to Felix Schafer, is one of the two newest members of the Planio team. Holger brings with him a unique background based on his twin passions for operations and development. In addition to a specialized knowledge of Ruby, Ruby...

Meet the team software developer felix schaefer 1

Meet the Team: Software Developer Felix Schäfer

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
November 17, 2012

Felix is one of the two newest members of the Planio team and brings a unique skill-set that I'm sure our community will appreciate. In particular, Felix specializes in the Ruby on Rails programming language coupled with a strong background in the...

Using planio help desk part 3 1

Using Planio Help Desk (Part 3)

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
November 15, 2012

Update: We’ve created a new video and text tutorial on the Help Desk app that you can see by clicking here. Today we'll pick-up where we left off in Part 2 and discuss how to define some useful Help Desk settings. These steps will typically be done...

Documentation dreams 1

Documentation Dreams

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
November 11, 2012

by Oliver Widder at Geek&Poke Did you enjoy today's comic? If so, share a Like/Tweet with us!

Using planio help desk part 2 1

Using Planio Help Desk (Part 2)

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
November 03, 2012

Update: We’ve created a new video and text tutorial on the Planio Help Desk app that you can see by clicking here. As you recall, in our last Planio Tricks post we enabled the Help Desk for use and demonstrated how Planio automatically created a new...

Why we've been asking you to restart your routers

68ac0d4e0f413f7c94e593bc3e94b351
Jan Schulz-Hofen
November 03, 2012

...or the aftermath of a DNS downtime Some of you will have noticed that Planio was unavailable starting at 21:35:27 UTC on Friday, November 2nd for a large part of our user base. First and foremost, we're deeply sorry about this and the inconveniences...

Using planio helpdesk part 1 1

Using Planio Helpdesk (Part 1)

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
October 31, 2012

Update: We’ve created a new video and text tutorial on the Help Desk app that you can see by clicking here. Last week we talked about some fairly awe-inspiring Planio functionality with the E-Mail Drop Box. Creating an issue by e-mailing with your smartphone...

Using the planio inbox 1

Using the Planio Inbox

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
October 22, 2012

So you're sitting on the subway, zipping through tunnels at breakneck speed, and then suddenly have a realization: you forgot to send a critical task (and associated documents) to your Team Lead. Your tablet is in your briefcase, but you'd probably...