Feedback rules everything around us. Whether it’s talking to your customers about what features they want or getting feedback from your boss on a website redesign, we all benefit when we step out of our own heads and hear what others think. But...
We’ve all been in one of those meetings, brainstorming sessions, or calls that end up sounding like you’re listening to a broken record. “What do you think we should do?” “I don’t know. What do you think we should do?” “I’m not sure. What do...
There are lots of things in life that are better with a little spontaneity—relationships, weekend plans, tattoos. But software development isn’t one of them. Instead, as Benjamin Franklin so famously put it: “If you fail to plan, you are planning...
What is a knowledge base? And why do you need one? Here’s the truth: Your customers want to help themselves Self-Service Best Practices: 7 Steps to Create a Useful Knowledge Base For Your Customers 1. Start with a plan 2. Choose who your...
There are few things that impact your productivity, creativity, happiness, and career trajectory like building solid routines and habits. According to studies, up to 40% of our daily actions are powered by habits. Meaning your subconscious mind...
No matter how amazing your software or product is, someone’s going to have problems with it. That’s undeniable. And whether they’ve found a bug, need help getting their account set up, or messed something up themselves doesn’t really matter. What...
What do you need to do today? It’s a simple question that can quickly send you into a state of sweat-soaked stress. There are the tasks on your daily to-do list, of course. Plus planning for your next sprint. Oh! And you’ve got that meeting later...
Let’s say you’re sitting in a meeting with your team. Unfortunately, it’s not going well. The project you’ve spent months on is suddenly on the rocks. Things are unclear and you need a way forward. People start throwing out ideas but they’ve all...
There's a quote most commonly attributed to Einstein that says "insanity is doing the same thing over and over again and expecting different results." If that's true, then most of us should be put in a straightjacket. It's crazy to keep doing...
We all have the same 24 hours. It’s how we use that time that makes all the difference. Unfortunately, the modern work environment doesn’t always help in our quest for increased efficiency. Slack, email, interruptions, and the constant pull of...