5 ways give receive negative feedback

5 Ways to Give (And Receive) Negative Feedback

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Jory MacKay
November 07, 2019

Feedback rules everything around us. Whether it’s talking to your customers about what features they want or getting feedback from your boss on a website redesign, we all benefit when we step out of our own heads and hear what others think. But...

What is a knowledge base

7 Steps to Create a Useful Knowledge Base

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Jory MacKay
August 13, 2019

What is a knowledge base? And why do you need one? Here’s the truth: Your customers want to help themselves Self-Service Best Practices: 7 Steps to Create a Useful Knowledge Base For Your Customers 1. Start with a plan 2. Choose who your...

Become more creative

19 Genius Ways to Become More Creative Today

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Jory MacKay
April 25, 2019

Let’s say you’re sitting in a meeting with your team. Unfortunately, it’s not going well. The project you’ve spent months on is suddenly on the rocks. Things are unclear and you need a way forward. People start throwing out ideas but they’ve all...