Using planio help desk part 2 1

Using Planio Help Desk (Part 2)

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
November 03, 2012

Update: We’ve created a new video and text tutorial on the Planio Help Desk app that you can see by clicking here. As you recall, in our last Planio Tricks post we enabled the Help Desk for use and demonstrated how Planio automatically created a new...

Using planio helpdesk part 1 1

Using Planio Helpdesk (Part 1)

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
October 31, 2012

Update: We’ve created a new video and text tutorial on the Help Desk app that you can see by clicking here. Last week we talked about some fairly awe-inspiring Planio functionality with the E-Mail Drop Box. Creating an issue by e-mailing with your smartphone...

Using the planio inbox 1

Using the Planio Inbox

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
October 22, 2012

So you're sitting on the subway, zipping through tunnels at breakneck speed, and then suddenly have a realization: you forgot to send a critical task (and associated documents) to your Team Lead. Your tablet is in your briefcase, but you'd probably...

Development process 1

Development Process

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
October 15, 2012

by Oliver Widder at Geek&Poke Does the above process look familiar? Tell us about it in a comment! Feel free to Like/Tweet if you enjoyed this comic!

How to manage enumerations 1

How to Manage Enumerations

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
October 08, 2012

In today's article we will look at the use of Enumerations in Planio. As mentioned in the How to Create a New Role blog post last week, Planio is a truly flexible environment that enables you to define and manage system options across a broad spectrum...

How to create a new role 1

How to Create a New Role

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
October 01, 2012

As alluded to in our How to Create a Custom Field article, one of the most beneficial aspects of Planio is its flexibility. With a robust set of features that are easily configurable, you can essentially transform Planio into a solution that is highly...

Whats freemium 1

What's freemium?

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Brian Sheehan
September 20, 2012

by Oliver Widder at Geek&Poke By the way: Our beloved Planio is "freemium" as well, but we're much more generous. With our free Planio Bronze plan, you'll get 1 project, 2 users, and 500 MB storage, including unlimited private Git & SVN repos...

Show me the cloud money 1

Show me the (Cloud) Money!

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
September 14, 2012

As described in 6 Reasons Why Your Small Business Should Go Cloud, the "Cloud" is here, it's not going anywhere and, in fact, has been around since the 90s! Like any relatively new technology, it still takes time for things to catch on... Partly...

How to perform bulk actions on issues 1

How to Perform Bulk Actions on Issues

F1c1b77b142ea66c34054173ca494322
Brian Sheehan
September 06, 2012

If you're a heavy Planio user then no doubt you're familiar with the Bulk Action functionality, especially when the status of 30+ issues needs to be changed! If you're not, then this article is for you. Planio offers a powerful issue management tool...