After running Planio for more than a decade, I’ve come to learn that managers and leaders often wear blinders. Even if we think we’re being open and understanding, underneath it all, we think we know best. And that’s a problem — especially on remote...
For every growing company, there comes a time when you need to add new blood to your product team. Unfortunately, scaling a product team from product/market fit to the demands of hyper-growth isn’t easy. Get it wrong, and it can be an expensive...
Leading a team through the triple-pronged crisis of a global pandemic, massive economic recession, and widespread social unrest was something I never imagined myself doing. But clearly, 2020 had different plans. The past year has been full of...
When you’re trying to grow your business it’s easy to get CATV—customer acquisition tunnel vision. Acquiring new customers is sexy. It’s exciting. And it makes you feel good because more people want what you’ve made. But what happens when those...
“But [Company X] just raised $100 million dollars!” – says everyone else in Startup World It’s every business owner’s nightmare to see the competition pull in millions of dollars in funding seemingly overnight. All of a sudden, you know you’re...
What is a knowledge base? And why do you need one? Here’s the truth: Your customers want to help themselves Self-Service Best Practices: 7 Steps to Create a Useful Knowledge Base For Your Customers 1. Start with a plan 2. Choose who your...
No matter how amazing your software or product is, someone’s going to have problems with it. That’s undeniable. And whether they’ve found a bug, need help getting their account set up, or messed something up themselves doesn’t really matter. What...
It’s probably safe to say that every company wants to grow. Yet while growth can come from wildly different sources, they all share one quality: Without a solid strategy, you’re going to spend a lot of time spinning your wheels and not getting...
What happens when a new user signs up for your product? If you’re like most companies, you might send out a few half-hearted emails or give a quick ‘tip tour’ the first time they log in. But other than that, you think the tool speaks for itself...
Now more than ever, it’s clear that the defining driver of the online economy is personal data. Giants like Facebook and Google have built billion-dollar businesses on knowing what you want to see and giving advertisers access to that information...