Wireless Relationships
by Oliver Widder at Geek&Poke Did you enjoy today's comic? If so, let us know via a Like/Tweet!
Using Planio Help Desk (Part 4)
Update: We’ve created a new video and text tutorial on the Help Desk app that you can see by clicking here. In our final installment of the Using the Help Desk series, we'll talk about how to use your own custom e-mail address in the Help Desk and also...
Meet the Team: Software & Operations Engineer Holger Just
Holger Just, in addition to Felix Schafer, is one of the two newest members of the Planio team. Holger brings with him a unique background based on his twin passions for operations and development. In addition to a specialized knowledge of Ruby, Ruby...
Meet the Team: Software Developer Felix Schäfer
Felix is one of the two newest members of the Planio team and brings a unique skill-set that I'm sure our community will appreciate. In particular, Felix specializes in the Ruby on Rails programming language coupled with a strong background in the...
Using Planio Help Desk (Part 3)
Update: We’ve created a new video and text tutorial on the Help Desk app that you can see by clicking here. Today we'll pick-up where we left off in Part 2 and discuss how to define some useful Help Desk settings. These steps will typically be done...
Documentation Dreams
by Oliver Widder at Geek&Poke Did you enjoy today's comic? If so, share a Like/Tweet with us!
Using Planio Help Desk (Part 2)
Update: We’ve created a new video and text tutorial on the Planio Help Desk app that you can see by clicking here. As you recall, in our last Planio Tricks post we enabled the Help Desk for use and demonstrated how Planio automatically created a new...
Why we've been asking you to restart your routers
...or the aftermath of a DNS downtime Some of you will have noticed that Planio was unavailable starting at 21:35:27 UTC on Friday, November 2nd for a large part of our user base. First and foremost, we're deeply sorry about this and the inconveniences...
Using Planio Helpdesk (Part 1)
Update: We’ve created a new video and text tutorial on the Help Desk app that you can see by clicking here. Last week we talked about some fairly awe-inspiring Planio functionality with the E-Mail Drop Box. Creating an issue by e-mailing with your smartphone...
Using the Planio Inbox
So you're sitting on the subway, zipping through tunnels at breakneck speed, and then suddenly have a realization: you forgot to send a critical task (and associated documents) to your Team Lead. Your tablet is in your briefcase, but you'd probably...